RETURNS

RETURNS AND EXCHANGES

• easy and free, within 30 days
• please return via DHL, the return shipping costs are paid by us
• before you start the return please inform us at info@mocomocoberlin.de 
• to make your return processing as comfortable as possible please use our following shipping link
• after clicking the link MOCOMOCO returns , you will be guided step by step through the simple process to get an DHL shipping label
• if you prefer to receive a fully completed shipping label by email, please inform us 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.  

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.